As the Network and System Admin - Sr on the infrastructure support team. You are to ensure the Resiliency, Performance, and System Security of the infrastructure. This includes monitoring the environment, resolution of incidents, upholding security, testing business continuity, creating scripted automations, developing processes, and innovating with technologies. This position will also act as an IT infrastructure Subject Matter Expert for maintaining portions of the infrastructure. Jobs in this family perform proactive and preventative tasks. Such as analytics monitoring, capacity management, patching systems, and replacement end of life equipment.
Essential Functions

  • Provides 24/7 IT infrastructure support as part of the regular on-call rotation.
  • May provide technical leadership and guidance to more junior team members. Performs troubleshooting and resolution on systems.
  • Repairs, upgrades, and provides preventative maintenance on nearly all technologies in the production environment. Proactively monitors all platforms, ensuring uptime, performance, and service levels are always maintained for all production systems.
  • Assists in creating new processes for better support and training. Creating new automation to reduce human error. Innovate on technology.
  • Participates in Business continuity testing and execution.
  • Supports the incident management processes. Able to monitor ticket queues and resolve production performance, server, and application-related issues to ensure the restoration of the environment.
  • Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.


Minimum Formal Qualifications for this Position

  • Bachelor's Degree in Computer Science, Business Information Systems, or related technical field of study.
  • 4+ years' combined experience related to systems and/or network administration

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

  • Strong communication skills (written, verbal, and listening) with specific ability to translate detailed technical details to a non-technical audience.
  • Intermediate knowledge and experience in regulations and best practices for technical deployments in a financial industry.
  • Excellent analytical skills.
  • Advanced experience and knowledge in networking, security, systems administration, Disaster Recovery, and/or server management.
  • Advanced knowledge of IT systems/data security as it relates to financial institutions or other industries that must comply with federal regulations.
  • Excellent customer service skills.

Certifications Required:

  • MCSE, MCSA, A+, CCNA, or certifications awarded on installed application. preferred

Environmental, Physical and Psychological Requirements

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Frequently
  • Lifting - Rarely (40 Lbs)
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Occasionally
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Occasionally
  • Talking - Frequently
  • Hearing - Frequently
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Occasionally
  • Noises louder than normal speaking volume - Occasionally
  • Temperature Changes - Rarely
  • Atmospheric Conditions - Rarely

Additional Information

Typical Pay Range: $82,077 to $107,736 per Year (I15)

This position is eligible for our corporate bonus program based on company performance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)