Senior Manager Infrastructure Support

ID# 001964

ENT Credit Union
Colorado Springs, CO 80920
United States

Job Posted
Posting Expires
Banking / Financial Services
Experience Required
Employment Type
Work Schedule

Job Description

The Sr. Manager of Infrastructure Support leads the Network, Core Infrastructure, CloudOps and Vulnerability Execution teams to ensure the highest level of efficiency, reliability, security, redundancy, and performance of our IT infrastructure, including all network connectivity, servers, disk space, backups/replication, and telecommunications. The Sr. Manager of Infrastructure Support oversees Disaster Recovery tests and ensures that all related documentation is accurate and well maintained.

The Sr. Manager of Infrastructure Support leads the team in ensuring all proper monitoring is in place; developing and documenting procedures that comply with IT policies and industry best practices; ensuring the completion of tasks required for projects, maintenance, and support; and ensuring patches, hardening servers, and performance of other tasks that ensure the security of our infrastructure are completed.

The Sr. Manager of Infrastructure Support ensures that the team meets established Service Level Agreements, identifies trends/problems, allocates staff to meet business objectives, identifies and implements improvements in processes, ensures compliance with policies and procedures, creates and documents efficient and secure procedures, manages IT assets, procures equipment and software, manages vendor relationships, and coordinates team member participation in projects

Job Requirements
Minimum work experience:

8+ years of combined IT experience in Infrastructure, Cloud/DevOPs or Networking Support to include:

3+ years of demonstrated IT management experience.

Technical or specialized knowledge/skills:

Strong communication skills (written, verbal, and listening) with the ability to articulate vision and strategy to all audience levels.
Proven leadership experience and the ability to interface with all levels of employees (executive to entry level).
Experience in adhering to ITIL principles.
Demonstrated knowledge and experience in regulations and best practices for technical deployments in a financial industry.
Knowledge of virtual computer and networking platform concepts.
Oversee Support of Microsoft Windows Server services - SCCM, KMS, Licensing, DNS, DHCP and Windows Clustering.
Oversee Support of Active Directory management - user accounts, OU containers, group policy objects (GPOs).
Knowledge of SCCM.
Oversee the support of all networking activities, (LAN, Load Balancers, WAN, SDWAN, MPLS), preferably Cisco.
Experience with Microsoft encryption Infrastructure preferred – certificates, SSL and SSH, etc.
Proven ability to lead multiple internal and external teams effectively managing deliverables and outcomes.
Experience in building, deploying, or migrating systems into cloud environments.
Proficiency with Word, Excel, PowerPoint, Microsoft Project, and Visio.
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