Job Title: Affiliate Care Specialist
Department: Affiliate Engagement
Reports To: Director of Affiliate Engagement
Category: Full-Time, non-exempt
Location: Colorado Springs, CO; Up to 15% travel required
About the organization: Save the Storks is a growing non-profit that brings energy and innovation to the heart of the Pro-Life movement. 84% of women felt abortion was their only choice and 64% of women felt pressured into an abortion. There is lots of angry rhetoric and politics on both sides of this debate. Save the Storks provides an innovative “3rd option” with a non-political, non-combative approach supporting pregnancy resource centers nationally to love & give choices to abortion-vulnerable women. We operate in a fast-paced environment where ideas are respected and contributions rewarded. Everyone on our team is encouraged and expected to challenge the status quo and collaborate with one another, regardless of title or role.
As a contributor to our team, you may expect: 1. Supportive Teams - Each day, we work as teams and collaborate to bring great products and services to our clients. 2. Outstanding Culture - An informal yet professional, gossip-free environment, flex work options, a light-hearted group of co-workers able to laugh at ourselves, and strong commitment to personal growth Organizational Strategic Objectives: ● Change the language and conversation around “pro-life” ● Create innovative ways to engage and serve women and children ● Equip grassroots leaders with strategies and tools to provide love, compassion, and action ● Mobilize cultural influencers to create catalytic change
Affiliate Care Specialist Job Summary: Serve as primary point of contact for all customer and affiliate inquiries and needs and facilitate communication to resolve issues. Follow-up to ensure issues are resolved, deadlines met, and questions answered. Promotes a community of like-minded affiliate PRCs, and facilitates and creates avenues for Affiliate PRCs to connect with one another. Contact Affiliates quarterly to hear stories and challenges, brainstorm solutions, and provide additional follow-up. Create new ways to love and support Affiliates. Finds creative ways to use current StS initiatives to bless and promote Affiliates and connect them with StS vision. Follows up on delivery of services, and ensures satisfaction. Occasional travel will be necessary. Essential Duties and Responsibilities:
Responsibility #1 - (65%) Affiliate Care/Customer Care: ● Manages all regular communication with all Storks Affiliates.
Responds to all PRC communication, collaborates with team to facilitate resolution of issues and follow-up to ensure affiliate satisfaction. Keeps up to date on current needs and challenges of all Affiliates. ● Develops system and processes for ongoing care and support of Affiliates to promote a culture of quality and generosity. ● Creates and assumes lead role on events and initiatives that support, equip, and encourage our Affiliates. ● Be the first point of contact to new affiliates, ensuring they feel welcomed and well supported ● Connect with Affiliates on a personal, thoughtful level, sending birthday & anniversary cards to all of our Affiliates, and thinking of creative ways to serve affiliates. ● Develops methods for Affiliate feedback and response, and reaches out quarterly to non-responsive PRCs. ● Manage communication with Affiliates as it relates to MMU Appearances, Memorandums of Understanding, and attendance at Storks events such as Living Room Reset. ● Provides engaging content on Affiliate Facebook page, answers question and provides support for issues presented on FB page ● Follow up after services are rendered to ensure satisfaction and send out follow up surveys. ● Travels to annual national conferences to manage Affiliate dinner and events, and support event success ● Possible travel to regional pro-life events to support event success ● May be called upon to make follow-up visits to Affiliates.
Responsibility #2 - (25%) Stories and Statistics Collection ● Collect data and stories of lives impacted and choices for life from STS Affiliates each month, track and compile relevant data and review with the Marketing Department. ● Create reports for major Stork Bus donors, updating them on statistics and stories collected from the units they helped fund.
Responsibility # 3 - (10%) Administrative Support ● Support the Director in all day-to-day operations of a fast-paced, client-centered environment. This includes managing calendars, assisting with data entry and note taking, managing email, filing, and other administrative tasks as assigned. ● Assists with creation and delivery of department communications; including drafting emails and proofreading internal documents. ● Conducts project research to aid in decision making ● Runs errands as needed
Qualifications: ● A growing, mature Christian faith ● A genuine passion for Life and the mission of Save the Storks ● Disciplined work ethic, and ability to focus on priorities ● Proficient with computers and software, particularly Apple products, Google Docs and Microsoft Office applications. ● Excellent verbal and written communication skills; comfortable communicating with individuals of all levels; firm grasp of grammar and spelling. ● Strong organizational skills; goal driven; results oriented ● Professional written and oral communication ● Professional, pleasant and helpful demeanor; “Can Do” attitude; one who anticipates needs. ● Teachable, receptive to feedback, open to new approaches & ideas ● Commitment to excellence in the development and growth of the organization as well as individual professional development ● Demonstrated willingness to be flexible and positive in a changing work environment; able to gracefully navigate stressful situations
Compensation: $15 - $17 per hour, full-time, with benefits available after 90-day probation.
The information provided in this document is intended to describe the general nature and level of work expected to be performed by the person assigned to this job.
This document is not meant to be an exhaustive list of all duties, accountabilities, skills and working conditions associated with this position.
How To Apply: To Apply for this position, please email both your resume and a cover letter explaining your pro-life views and why you want to work for Save the Storks to firstname.lastname@example.org.
Applications without cover letters will not be considered.