The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Sales team, you will be supporting the Sales Managers and the Director of Sales by performing the following administrative duties in a fast-paced professional environment. The requirements listed below are representative of the knowledge, skill, and/or ability needed to perform this position successfully.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
- Handles preliminary client inquiries regarding sales, conventions, and group bookings and evaluates needs.
- Handles the general Sales phone line to take phone leads and direct calls to the appropriate individuals and/or departments.
- Meet deadlines and complete task in a timely manner.
- Supplies customers with conference packets and/or emailed documents that include appropriate information as requested by manager.
- Prepares Proposals for review by the manager
- Creates customer accounts and bookings using Delphi FDC software system.
- Maintain manager’s client database using Delphi FDC.
- Assists in sales travel needs including mailing materials and expense reports
- Prepares proposals, contracts and letters.
- Creates files, memos, and other correspondence as requested.
- Properly files paperwork and creates digital files for definite programs.
- Completes the Definite Checklist and collects initial deposit
- Responds to email and voicemail on a daily basis.
- Maintain a good relationship with the manager’s clients and operational department head
- Willingness to work in a fast-paced, team-oriented environment
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
- Other duties as assigned
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
- High School diploma or GED required. An Associates degree from two-year college or university preferred. Or one to two years related experience and/or training or the equivalent combination of education and experience will be considered.
- Ability to utilize various software systems including but not limited to; Microsoft Office suite (Word, PowerPoint, Excel, Outlook) and Adobe.
- The employee is occasionally required to lift/pull/push up to 10 pounds.
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication and written communication skills
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At The Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose The Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
This posting is expected to close by the date listed at the top of the page but may close sooner if the position is filled. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.
Your application will not be penalized for redacting or removing any age-identifying information such as your age, date of birth, or dates of school attendance or graduation.