Patient/Family Service Specialist


Colorado Springs, CO
United States

Category
Experience Required
Yes
Employment Type
Employee
Work Schedule
Part-Time

Job Description

Why Work at Children's....

Children’s Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city.

With a regional team of more than 1,000 team members, Children’s Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children’s Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region’s only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids – and only kids – and who are directly linked to one of the country’s leading pediatric academic medical centers.

This opportunity gives you the ability to lead a diverse team of pediatric experts at one of the top-ranked children’s hospitals in the nation, according to US News and World Report, while living and being a part of a community that ranks “#1 Most Desirable Place to Live in the U.S.,” according to the US News and World Report.

A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child.

Learn about Children’s Colorado and our culture: https://www.youtube.com/user/thechildrenshospital

Find out more about living and working in Colorado Springs: http://www.choosecoloradosprings.com/

Additional Information

Department: CSH Revenue Cycle
Hours per week: 24, eligible for benefits
Shift: Saturday and Sunday 1900-0730

Job Overview

The Patient/Family Service Specialist provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices. The Specialist provides admission, registration, scheduling (surgery and/or clinic), check in/check out and/or customer service support for providers, patients and families. Additional duties may include, but are not limited to, collecting copays; performing basic telephone triage duties; copying, scanning and/or filing various documents; and supporting insurance management functions.

Responsibilities

Population Specific Care

  • No direct patient care.

Essential Functions

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

  • Provides non-clinical support of the telephone screening/triage functions.
  • Provides and obtains signatures for the appropriate treatment consents forms from patients/families.
  • Provides patient support services which may include scheduling, registration, patient reception, patient check in/out and follow-up visit support.
  • Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting copays and other payments. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
  • Obtains and documents patient demographic information.
  • Receives inbound and/or places outbound patient calls in order to schedule appointments or surgeries, complete registration functions and to route calls as appropriate.
  • Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
  • Conducts patient and family rounding to ensure patient’s/family’s comfort level.
  • Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
  • Supports patient safety by adhering to all infection control policies and safety guidelines.
  • Utilizes and remains up-to-date with department office operations and established policies and procedures.

Other Information

COMPETENCIES

  • BUILDING CUSTOMER LOYALTY - Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
  • COLLABORATING - Working cooperatively with others to help a team or work group achieve its goals.
  • COMMUNICATION - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
  • CONTINUOUS LEARNING - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • DIVERSITY & INCLUSIVITY – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
  • MANAGING WORK - Effectively managing one’s time and resources to ensure that work is completed efficiently.
  • QUALITY ORIENTATION - Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Must have proficient knowledge of basic office equipment.

SCOPE AND LEVEL

Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

Qualifications

  • EDUCATION – High School Diploma or equivalent.
  • EXPERIENCE – One year of administrative and customer service experience in an office or clinical setting.
  • EQUIVALENCY – A relevant associate or bachelor’s degree may substitute for the required experience on a year for year basis.

Physical Requirements

Ability to Perform Essential Functions of the Job

  • Audio-Visual: Color Discrimination – Fair
  • Audio-Visual: Depth Perception – Fair
  • Audio-Visual: Near Vision: Good
  • Audio-Visual: Far Vision: Good
  • Audio Visual: Hearing: Good
  • Motion: Bend : Up to 1/3 of the time
  • Motion: Reach up to 1/3 of the time
  • Motion: Carry up to 1/3 of the time
  • Motion: Pull up to 1/3 of the time
  • Motion: Push up to 1/3 of the time
  • Weight Lifted/Force Exerted: Up to 10 lbs. or more, up to 1/3 of the time
  • General Activity: Stand/Walk up to 4hrs a day
  • Use of hands/feet: Precise Motion Function (or fine manipulation)

Work Environment

  • Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
  • Exposure: Exposure to blood/body fluid: Occasional
  • Exposure: Exposure to cold/heat: Occasional
  • Exposure: Exposure to infectious disease: Occasional
  • Mental and Emotional Requirements: Manages stress appropriately
  • Mental and Emotional Requirements: Works with other effectively

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.