Inbound Sales/ Customer Service Agent


Colorado Springs, CO
United States

Category
Experience Required
Yes
Employment Type
Employee
Work Schedule
Full-Time

Job Description

Location: Colorado Springs, Colorado, United States

Req ID: 201872WD

Deluxe is a trusted, technology-enabled solutions provider for enterprises, small businesses and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access Deluxe's wide range of products and services, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services along with customized checks and forms. For our approximately 4,600 financial institution customers, Deluxe offers industry-leading programs in data analytics, customer acquisition and treasury management solutions, fraud prevention and profitability solutions, as well as checks. Deluxe is also a leading provider of checks and accessories sold directly to consumers.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.

Job Description

Join our growing team- December 7th Start Date

Position is on site- we follow all Federal and State COVID-19 Guidelines

Benefits and Insurance start day 1!!

Do you have experience in Call Center or Inbound Sales/Customer service? If so- we would love to speak with you!

Deluxe offers a full compensation package including a competitive salary, healthcare benefits, paid time off, paid holidays, and a competitive 401K plan! At Deluxe, employee development is a pillar of our culture. From mentorship programs to development plans to tuition reimbursement, we’ve got tools to help you grow. Please apply today for immediate consideration!

The Inbound Sales/Customer Service Agent contributes to the attainment of departmental profit and service objectives by delivering operational excellence through presentation of products and services for various business ventures over the telephone.Builds and manages relationships with customers, both internal and external, through dynamic use of problem resolution skills, selling techniques, thoughtful collaboration, and product knowledge.Skillfully navigates with both personal and business customers and assists with the collection of delinquent payment accounts.

  • Processes orders by taking inbound calls, entering and verifying customer order information.Optimizes company profitability by offering products and services, and collecting delinquent accounts, through the use of established call scripting.
  • Maintains and modifies customer records by entering information in computer databases and completing manual forms.
  • Resolves product or service problems by clarifying customer's concerns, determining the cause of problem, selecting and explaining the best solution, and expediting the appropriate correction or adjustment.
  • Respond to customer inquiries by providing company and product information.
  • Maintains quality and service levels by providing company and product information.

Basic Qualifications:

Education: HS Diploma/GED required

Education and Experience: Basic computer skills.

Preferred Qualifications:

Education: HS Diploma/GED required

Experience: 6 months in call center experience. Sales and customer service experience.


Department: Sales