The Adult Intake teams works together to be the “front door” of the Adult Services Division. In this supervisory position, you will be part of a team of 6 Specialists who all work together to process new applications received for programs such as Adult Financial assistance, Long Term Care, SNAP, and Medicaid. In this role, you will serve and support the employees on your team to success, review the quantity and quality of work being produced within your area, and also work closely with external entities to ensure smooth communication and collaboration. The client base served by this team is typically a population of elderly and disabled adults. You will also work closely with community partners such as nursing homes and case management agencies to help clients get the assistance they need. It is rewarding to know you are supporting people who are making a tangible difference in the lives of vulnerable adults within our community every day.
Typical Hiring Range: $60,565.20 - $69,300.40 annually (salary to be commensurate with qualifications).
This position has an anticipated work schedule of Monday – Friday, 8:00am-5:00pm, subject to change.
Under FLSA guidelines, this position is exempt.
Supervises the planning, organizing, monitoring, and training of a variety of benefit programs including but not limited to: Health First Colorado (formerly Medicaid), Colorado Child Care Assistance Program (CCCAP), Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps), Colorado Works, Adult Financial, and Long-Term Care. Delegates and oversees special projects and activities.
- Essential Duties/Responsibilities
- Communicates the mission of the El Paso County Department of Human Services (DHS).
- Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior level staff; implements changes to business practices.
- Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
- Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.
- Coordinates and participates in Management Evaluation reviews.
- Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit.
- Monitors and tracks timeliness within the unit, division, and agency.
- Monitors and ensures preparation for Local and State appeals.
- Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
- Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
- Participates in internal and external committees as a representative of the department.
- Performs other duties as required.
Knowledge, Skills, and Abilities:
- Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
- Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS).
- Ability to communicate and work effectively with co-workers, clients, other agencies, and the public.
- Ability to efficiently plan, schedule, and organize.
- Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
- Ability to lead and train others; ability to objectively review the performance of others.
- Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
- Maintain regular and punctual attendance.
Required Education and Experience:
- High school diploma or equivalent education.
- Minimum three years of human services related experience to include knowledge of eligibility determination or department of human services programs, resources, and policies and procedures.
- Any equivalent combination of related education and work experience that satisfy the requirements of the job will be considered.
Preferred Education and Experience:
- Minimum two years of experience with CBMS.
- Minimum one year supervisory or leadership experience.
- Must possess and maintain a valid driver's license.
- Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
- Work Conditions
Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.
El Paso County will be a trusted regional leader known for excellence in county service delivery.
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an Equal Opportunity Employer