Customer Service or Inbound Sales Representative

Colorado Springs, CO
United States

Experience Required
Employment Type
Work Schedule

Job Description
Customer Service Call Center Representative or Sales Inbound Call Center Representative

As a Denver Post 2018 Top Workplace, Progressive might be the perfect place for you.

Now hiring for September and October 2019!

As consultants to our customers, our Customer Service Call Center Reps are all about helping others. We're looking for people with a passion for building relationships and a knack for problem-solving to join our call center team and care for our customers.

We'll provide you with training and a solid base of insurance knowledge so that you can feel confident you're providing the best possible customer service. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you'll be the voice of Progressive to our customers. You'll have the support of a collaborative team, which includes ongoing coaching and development.

Job Opportunities:

  • Inbound Sales Reps to take inbound calls from customers interested in buying insurance - NO COLD CALLING!
  • Customer Service Reps to support existing customers managing their policies

Pay Rate: $16.75/hour - $20.00 (based upon transferable experience and position), plus:

  • Additional 10-15% shift differential pay when you work evenings or weekends
  • Top performance awards and contests with cash payouts
  • Annual Gainshare bonus of up to 16% of your eligible earnings! Our bonus program rewards each of us based on company performance.

Start Date & Schedule: Post training schedules will include a Saturday or a Sunday and may include evening hours. Schedule flexibility is a must.

Duties & Responsibilities:

  • Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
  • Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments


  • One or more years of college education or relevant work experience
  • Work or educational experience must include:
    • Customer service, sales and/or influencing others
    • Fast paced and changing environment
    • Multitasking and time management skills
    • Effectively communicating verbally and in writing
    • Computer skills


  • Gainshare bonus up to 16% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance
  • 401(k) with dollar-for-dollar company match up to 6%
  • Diverse, inclusive and welcoming culture with Employee Resource Groups
  • Career development and tuition assistance
  • Onsite gym and healthcare at large locations
  • Wellness programs to help you maintain a better quality of life
  • Medical, dental and vision, including free preventive care
Apply now to find a job you'll love!

Equal Opportunity Employer


: Contact Center

Primary Location

: United States-Colorado-Colorado Springs


: Full-time

Employee Status

: Regular
Work From Home (100%): No