Customer Service Associate Specialist

ID# 002058

FIS Global
2260 Briargate Parkway
Colorado, CO 80920
United States

Job Posted
Posting Expires
Banking / Financial Services
Job Start Date
Application Closing Date
Manages Others
Experience Required
Degree Required
Security Clearance Required
From $17.51 To $19.00
Per Hour
Employment Type
Work Schedule
No Travel

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Phone Skills Required –

  • Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone
  • Take ownership of customer requests by navigating through the nuances of their situations
  • Actively listen to understand the underlying needs of a customer’s request
  • Understand the suite of products and services available across multiple channels (digital, face to face, high net worth, etc.) and position appropriate solutions based upon the customer’s need

Additional Skill Requirements –

  • Tenaciously solve problems with tact, efficiency and follow through Identify opportunities to improve operational process and procedures
  • Exercise scrutiny when confronted with conflicting information
  • You will be provided exposure to a broad array of opportunities across our organization which you can explore after fulfilling the tenure requirements of your role.

No financial services experience is required. Our diverse associates—new graduates and career changers alike—come from a variety of backgrounds. A college degree, computer skills, stellar problem- solving abilities and the necessary interpersonal skills to be successful in a phone environment are strongly recommended. Bilingual (Spanish/English) candidates also encouraged to apply!

A college degree is preferred. Minimum education accepted is a High school diploma or GED

Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services. Questions and issues are predominantly routine, but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Job Requirements
High school diploma or GED required
Prior call center and/or banking experience preferred
Excellent customer service skills (verbal and written) that foster customer satisfaction
Intermediate computer navigation and operation skills
Ability to work independently and in a team environment
Richard Morgan
2260 Briargate Parkway
Colorado CO 80920
United States

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