Crisis Navigator (HOP)

Job Posted 3/16/2023
City of Colorado Springs
Colorado Springs, CO
United States
Category Social Services
Experience Required
Degree Required
Government / Civil Service
Application Closing Date
$4,086.00 to $4,905.00 Per Month
Job Description
In this position, you will play a critical role in the CPH (Community and Public Health) division of the CSFD (Colorado Springs Fire Department). You will be responsible for performing assessments, intensive case management, behavior modification, and solution focused treatment for members of our Homeless Outreach Program.

This position is currently grant funded through the end of June 2023. Effective July 01, 2023, this position will be funded through the general fund.
Essential Job Functions– the basic job duties an employee must be able to perform:
  • Conduct daily outreach in a team with a Behavioral Health Clinical Navigator for those experiencing homelessness in Colorado Springs
  • Conduct intensive case management and community navigation for members on a daily basis; manage a caseload of high-needs clients
  • Respond to requests from the downtown community for individuals experiencing behavioral health crisis for assessment and assistance
  • Create intervention planning/goal setting for each member assigned
  • Complete case conceptualization/differential diagnosis/presentation in case review, internal staffings, and community meetings
  • Represent CPH at community meetings and report outcomes to supervisor
  • Conduct assessments for program enrollment and case management/navigation
  • Implement behavioral modification/solution focused treatment for issues that are hindering improvement
  • Conduct psychoeducation specific to the client's reported diagnoses and symptomology
  • Complete behavioral health intake/assessment for those individuals referred to CPH programs for additional support
  • Coordinate care with various community partners including, primary care, behavioral health, substance abuse, and other available resources
  • Participate in case consultation, internal and external, to assist compliance of member
  • Interact in professional-to-professional communication to advocate for member
  • Assist with referral management, input, and acquisition
  • Assist with community outreach, building relationships with partners/agencies, and maintaining positive alliances
  • Monitor emergency medical response interactions and notifications for compliance
We are looking for candidates who demonstrate:
Knowledge of:
  • Appropriate scope of practice expectations
  • Cognitive Behavioral Therapy/Solution focused treatment
  • High needs, mentally ill clientele
  • Substance abuse and polypharmacy concerns/treatments
  • Goal setting and treatment planning
Ability to:
  • Complete assigned tasks with minimal supervision
  • Demonstrate leadership and task management skills
  • Recognize when to seek additional supervision/consultation
  • Identify any ethical concerns that might arise and discuss with supervisor
  • Represent CSFD in a professional capacity
  • Accept constructive criticism and demonstrate a willingness to learn
  • Navigate electronic medical records independently after training
  • Set clear and firm boundaries with clients
  • Function in a complex and fluid work environment
  • Communicate professionally, effectively, and efficiently with all stakeholders
Successful candidates will have
  • A bachelor’s degree from an accredited college or university with major coursework in social work, counseling, psychology, or related field
  • One year of full-time experience working with patients in a behavioral health setting
  • Possess, or obtain upon hire, and maintain a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges
One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Additional appropriate education may be substituted for the minimum experience requirements.
Ideal candidates will also have
  • Experience working with patients in crisis setting
Additional Information

The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.

The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.

Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.

Environmental Conditions:

  • Primary Work Environment - Field environment with travel from site to site and possible exposure to extreme weather conditions
  • Extreme Temperature - Seasonally
  • Wetness and Humidity - Seasonally
  • Respiratory Hazards - Never
  • Noise and Vibrations - Never
  • Physical Hazards - Never
  • Mechanical and/or Electrical Hazards - Rarely
  • Exposure to Communicable Diseases - Frequently
The City does not sponsor applicants for work visas. If hired, you will be required to provide proof of your eligibility to work in the United States.

Apply to Join Our Team
  • Please visit Colorado Springs Jobs and click on ‘Apply for a City Career’ > ‘City Career Postings – Apply Now’ button to complete an online application. All job applicants will need to create a new login and online application (unless you already have a NEOGOV/ user ID and password).
  • Completing your application in full, including the entire work experience section, will assist Human Resources (HR) in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
  • Our NEOGOV application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

Colorado Springs CO
United States
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