Application Support Administrator II

Job Posted 7/26/2022
City of Colorado Springs
Colorado Springs, CO
United States
Government / Civil Service
Application Closing Date
$5,138.00 to $6,168.00 Per Month
Job Description
The purpose of this position is to implement and support the many "commercial off the shelf" (COTS) software solutions of a moderate degree of complexity and scope used to meet customer needs spanning from one to multiple City departments that are in line with City strategy, industry best practices and trends, and City standards, policies, and procedures. The administrator may also be involved in identifying requirements, researching, and evaluating possible solutions to modernize the City’s application portfolio.
Essential Job Functions- the basic job duties an employee must be able to perform:
  • Support COTS software solutions including installing, configuring, testing, monitoring, and troubleshooting
  • Provide application security, user setup, role privilege definitions and assignments, and security permissions
  • Serve as the primary liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues
  • Coordinate the IT responses to the customers and vendors across IT teams
  • Oversee the installation and/or upgrade of software patches and releases
  • Create system documentation and user training materials and train users in the proper use of hardware or software
  • Report on the use and effectiveness of the solutions
  • Provide user support and coordinates scheduled downtime and upgrades with user community
  • Manage a variety of systems, including Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management
  • Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Provide leadership and mentoring and may supervise other staff members
  • Recommend decisions to allocate and schedule deployment project activities related to COTS software
  • Assist with ITIL-based Incidents, Request Fulfillment, and Change Management processes
  • Analyze and document software and system requirements to be included in the selection, implementation, and production of COTS software solutions and upgrades
  • Research potential COTS software solutions to determine fit with business need
We are looking for candidates who demonstrate:
Knowledge of:
  • Modern office procedures and technology, especially Microsoft Office
Ability to:
  • Perform job duties with a high degree of accuracy
  • Maintain a high degree of accuracy while working in a demanding and highly interactive team environment
  • Provide excellent customer service
  • Communicate clearly and concisely, orally and in writing
  • Establish and maintain effective working relationships
Successful candidates will have
  • Bachelor's degree from an accredited college or university with major coursework in computer science, information management, or related field
  • Three years full-time professional experience in business analyst, application support, or related field

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Additional appropriate education may be substituted for the minimum experience requirements.

Ideal candidates will also have
  • Understanding of complex business applications and COTS platforms, to include ITIL-based Incident, Request Fulfillment, and Change Management processes
  • Understanding of operating systems, security, applications, and network technologies
  • Experience in Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management

Colorado Springs CO
United States
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