Account Representative

Paid training
Monday - Friday schedule
FT Benefits
Work from home potential after training

Basic Purpose and Function
The Account Representative will contact customers to analyze customer needs, negotiate payment arrangements, and offer payment solutions and alternatives.

Specific Duties and Responsibilities
•Analyze a customer’s financial situation and offer the best payment solutions to meet customer needs and bank objectives.
•Maintain a high level of customer service.
•Perform consistently to meet performance metrics.
•Adhere to compliance regulations and security policies.
•Comply with Federal and State laws.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

#IND-COS

Minimum Qualifications
•High school diploma or GED required.
•At least 6 months customer service or sales experience, with a strong track record of customer engagement and satisfaction.
•Consistent, stable work history
•Basic computer skills, strong typing skills.
•Strong communication and problem-solving skills.
•Diligent and self-motivated
•Positive and professional attitude, high work standards, dependability
•Able to handle confidential information

Job Relationships
•Contact with supervisors and collection managers of the company.
•Contact with assigned delinquent customers and various skip-tracing sources.