Office Specialist II

Colorado Springs, CO
United States

Experience Required
Employment Type
Work Schedule
Job Description
Position Summary

The Office Specialist will provide diversified administrative secretarial duties for the department. Organizes, manages and carries out administrative tasks including routine and complex support needs. Coordinates multiple projects within specified time frames. Responsible to assist with scheduling patients, update and coordinate patient information. Promote patient confidentiality by screening incoming phone calls and all incoming visitors/patients to the office. Provide information regarding programs to referring MD’s and facilities.

Minimum Education Requirements

High school diploma or GED.

Minimum Experience Requirements

1-year previous Patient Scheduling, Registration experience.

Scheduling experience in a healthcare setting.

Customer service and strong telephone communication skills.

Experience/comfort dealing with the public, medical terminology, clerical skills (including computer competence).

A basic knowledge of CPT/ICD-9 codes.

Experience with computers and Microsoft Office, including Word, Excel and PowerPoint.

Position Duties (essential functions denoted with an *)

Greet patients and caregivers and provide whatever assistance is needed in a manner that reflects a high quality of service with the understanding that the provision of quality medical care requires active team work and professional conduct. *

Plans and organizes radiation oncology office functions and routines in consultation with administrative staff. *

Schedules appointments, maintains calendar, coordinates meetings and agenda material. *

Types and distributes a variety of documents including letters, memos, etc. *

Photocopies information, assist in maintaining records, communicates with physicians, patients, family members and visitors in person or via phone; handles or routes requests in a competent, courteous manner. *

Coordinates with other departments in coordinating effective patient care and administrative activities. *

Proactively identifies opportunities to improve productivity and manage costs. *

Prioritize multiple tasks and projects to ensure they are completed in required time frame. *

Maintain accurate, up-to-date department database. *

Adapts to rapidly changing technologies, policies, regulations and workload through sound critical thinking, priority setting and flexibility. *

Assists with working with insurance companies to acquire prior authorizations for procedures as needed. *

Orders supplies, maintains inventory and equipment, routes mail and requests, files, maintains logs, copies, prepares reports and other clerical duties as required for efficient department operations. *

*This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Physical Requirements

Light Work - exert/lift up to 20 lbs. force occasionally, and/or up to 10 lbs. frequently)

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
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