Colorado Springs, CO
Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client’s success.
If you’re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.
PRIMARY PURPOSE OF THE POSITION
The HR Representative (HR Rep) provides first-point-of-contact support to incoming case management/calls/emails/requests/or walk-ins for HR Shared Services. The HR Rep provides accurate, consistent and timely responses to HR process, system and policy requests. This role will maintain a broad high level understanding of all HR policies, procedures, and programs. The HR Rep will take ownership of the case management process, including opening cases, and managing escalation where required.
The HR Representative (HR Rep) provides first-point-of-contact support to incoming case management/calls/emails/requests/or walk-ins. The HR Rep provides accurate, consistent and timely responses to HR process, system and policy requests.
Maintains customer contact until request is resolved, including informing customer of status and resolution. Educates associates and managers on company practices and tools to encourage associates and managers to resolve questions on their own. Owns case management process, including opening cases, managing escalation where required and closing cases in accordance with service level agreements (SLA). Provides document support by managing incoming and outgoing forms and other information sources. Maintains confidentially through all work conducted.
Maintains a broad high level understanding of all HR policies, procedures, and programs. Performs all activities according to documentation and training provided to ensure compliance with company policies and procedures and applicable Federal, State and Municipal laws.
High school diploma/equivalent and 2 years related work experience, or
Associate degree and 1 year related work experience, or
Experience working in a fast paced environment
Demonstrated ability to support clients in a contact center environment
Strong service orientation and accountability to manage cases to resolution
Ability to address and resolve inquiries regarding policy and procedural items
Demonstrated ability to leverage interpersonal skills and manage sensitive or confidential information
Ability to work independently and to use good judgment in decision –making
Strong written and verbal skills
Strong attention to detail, organizational skills, demonstrated initiative
Ability to prioritize multiple functions and work with limited supervision
Ability to work within a team environment and share work responsibilities
Proficiency with PC applications (Excel and Word)
Bachelor’s degree in Human Resources or Business Management is preferred
Two years of experience in Human Resources or related customer service field
Proficiency with SalesForce, and Workday is preferred