Job Purpose
The purpose of this job is to provide premier customer service through efficient management of dispatch team members and incoming calls, order entries, driver schedules and issues.
EXPECTED RESULTS AND ACHIEVEMENTS
- Ensure dispatch team members follow proper company policies, procedures, laws, and regulations including OSHA safety and quality standards
- Report safety hazards and create safety first culture
Hold team members accountable to behaviors and expectations, participate in hiring and onboarding process, reward and recognize team members based on achievements, coordinate on the job training and career development opportunities
Manage dispatch department deliverables and back up if needed, includes but is not limited to:
- Maximize resources by scheduling truck assets efficiently and effectively
- Confirm appropriate routes to job sites and assist drivers with directions
Send tickets to plants for trucks to delivery to jobs, ensure proper invoicing
Ensure plant personnel (Drivers and/or Area Managers) are aware of order requests or changes such as:
- Special additives (fiber, color, DCI, etc.)
- Special material
Notify Operations Manager and Area Managers of volume changes for accurate inventory management of gravel, cement, additives, etc.
Manage employee work schedules including wash outs and Saturday work rotation
- Coordinate jobs efficiently to control high overtime
Monitor truck routes to ensure proper service and movement of delivery equipment
Respond to public calls, follow up on customer complaints and support sales concerns
Complete required paperwork and reports, maintain relevant systems with data changes
Other duties as assigned
KEY ACCOUNTABILITIES
The primary areas of responsibility include:
- Daily Supervision & Team Accountability
- Internal/External Customer Service
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Understanding of operational best practices and methodologies
- Good organization and time management skills, can manage multiple, competing priorities
- Effective communication and conflict resolution skills, ability to motivate others, ability to manage change
- Knowledge of Command software and intermediate computer skills including Microsoft Office Suite
EDUCATION AND EXPERIENCE
- Bachelor’s Degree preferred or a combination of experience and education
- 5+ years of related industry experience, strong understanding of ready-mix business model and product knowledge
- Experience leading teams and managing others to organizational objectives
- American Concrete Institute (ACI) Certification preferred
TRAVEL REQUIREMENT
- Work is onsite at the Colorado Springs office.
Rate or Range: Starting at $75,000
Bonus Eligibility: STIP
Benefits: All current BURNCO Colorado health care, retirement, and paid leave benefit offerings.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.